Help · Protection
Borrow boldly. We hold the safety net.
Every rental on Cache is backed by deposits, verified members, and a request-first flow. Here's exactly what that means — for renters and for owners.
Deposits, held not touched
When a booking is accepted, the deposit sits as an authorization on the renter's card — never a charge. It's only ever captured if something goes wrong, and it releases automatically after a clean return. Owners never handle your money directly. Full deposit policy →
Request first, pay after
Nothing is charged until the owner accepts your request. You're never paying a stranger and hoping — every rental is a two-sided yes before any money moves.
Verified members
Every member connects a verified payment identity through Stripe before they can rent or lend. Card details stay private, payouts land in the owner's bank automatically, and there are no anonymous accounts on either side of the handoff.
Photo-documented handoffs
Both sides photograph the gear at pickup and again at return, so every rental has a timestamped condition record. If a dispute ever comes up, nobody argues from memory.
If something breaks
Damage claims are filed with photos within 72 hours of return and are capped at the deposit on file. The renter can accept or contest; if contested, Cache mediates and no funds move until it's resolved. Honest wear from normal use is never charged.
A human, when you need one
Questions and disputes go to real people, not a black box. Reach us at support@cachekits.com and you'll hear back within one business day.