Contact us
Email is the fastest way to reach the Cache team:
This inbox is monitored Monday through Friday. We reply to most messages within 2 business days, and we aim to respond to safety and trust reports within 24 hours.
Cache Kits is an independently operated rental marketplace based in California.
Support email: support@cachekits.com
Location: California, United States
What to include
You will get a faster answer if your first message includes:
- The email address on your Cache account.
- The listing, kit, or rental the question is about — a link or the item name works.
- What you expected to happen and what happened instead.
- Screenshots or photos, if something looks wrong or an item arrived damaged.
Help with a rental
- A request was not accepted, or plans changed. Message the other person through Cache first — most scheduling issues resolve there. If you cannot reach them, email us.
- An item came back damaged, late, or not at all. Document the condition with photos, then email us with the rental details. Cancellation, damage, loss, and claims rules are in section 7 of our Terms of Service.
- A payment, refund, or payout looks wrong. Email us with the rental and the amount. Payments and payouts are processed by Stripe; we can look up the transaction record on our side.
- Sports and outdoor gear. Additional risk terms apply to some categories — see Sports & outdoor risk terms.
Report a listing, a message, or a user
Cache is a marketplace where people post their own listings, photos, and messages. We remove content and restrict accounts that break our rules.
To report something, email support@cachekits.com with the subject line “Report” and include a link to the listing, profile, or conversation. Reports of unsafe, abusive, illegal, or objectionable content are reviewed within 24 hours, and we act on confirmed violations by removing the content and, where warranted, suspending the account behind it.
You can also block another user from contacting you from within the Cache app. If you feel unsafe or believe a crime has occurred, contact your local emergency services first, then let us know.
Prohibited items and conduct are listed in sections 9 and 10 of our Terms of Service.
Account and privacy requests
- Delete your account. Email support@cachekits.com from the address on your account with the subject line “Delete my account,” or use the account deletion option in the Cache app. We confirm receipt within 3 business days and complete verified requests within 30 days.
- Access or correct your information. Email us and tell us what you need. We may verify your identity before completing the request.
- Advertising and cookies. Manage your choice at Your Privacy Choices. We honor Global Privacy Control, and no advertising technology runs inside the Cache app.
Full details are in our Privacy Policy.
The Cache app
The Cache marketplace runs at app.cachekits.com and in the Cache iOS app. If something is not working in the app, email us with your device model and iOS version and we will take a look.